Stuck on something? We've got you covered. Send us an email or check the docs below.
We're here to help you get the most out of Inventory Pro.
Most questions get answered in the documentation. If you need something specific, just email us. We respond during business hours, Monday through Friday, 8:30 AM to 5:00 PM EST.
For the fastest help, include your part numbers and what you were trying to do when you got stuck. That saves us both time.
Scanner and printer problems are usually quick fixes. Check the guides below before emailing us.
Inventory Pro runs in the cloud, so we handle the server, the database, and the app. If something breaks or acts wrong, that is on us.
We do not support your computer, your network, or third-party hardware. But email us anyway and we will point you in the right direction.
General Support: For work outside of your standard support coverage, our rate is $160/hour.
Emergency Support: For urgent issues that need immediate attention outside business hours, the rate is $240/hour.
Your inventory data is backed up daily. We store it on Azure with redundancy across multiple locations. If something goes wrong on our end, your data is safe. See our Privacy & Data Policy for details.
Inventory Pro replaces your spreadsheet in about 10 minutes. Sign up, import your items, and start scanning with your phone.